Quality Management in Public e-Administration
نویسندگان
چکیده
Since the late 1970s, quality management has become an important tool for achieving a high quality of public eadministration services in many countries. Very important part of quality management in e-administration is measurement of quality indicators related to this sector. Therefore, this paper gives a description of e-administration, including statistics about it and other examples from many countries worldwide, as well as the explanation of quality management in public e-administration. The paper also gives a list and description of quality indicators relevant to eadministration, as part of quality management within the eadministration. Through a literature review and best practices, the paper aims to analyze quality indicators measurement and other parts of good quality management when it comes to the public eadministration and consequently to show the usefulness of quality management in public e-administration in order to provide services of high quality. Keywords—e-Administration, quality indicators, quality management.
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تاریخ انتشار 2013